Customer Success Manager - Tellet

About Tellet

Founded in 2023, Tellet is redefining how customer insights are captured and analysed. Our AI-moderated interview platform combines the depth of qualitative research with the speed and scale of quant. We’re voice-first, multi-language, GDPR-first, and built in Europe for global brands.

Agencies and enterprises like Kantar, VodafoneZiggo and NielsenIQ use Tellet to run AI-moderated interviews that reveal what customers really think — helping them test concepts, improve CX and innovate faster. They’re a small,  fast-moving, collaborative team backed by experienced investors and operators.

With this opportunity, you’ll help shape a category-defining product with real industry impact. Every hire shapes their product, their clients, and their category, so you’ll have real influence on a company scaling globally.

The Role:

As Tellet’s Customer Success Manager, reporting directly into their CEO, you’ll make Tellet the go-to platform for global research agencies. You’ll guide Tellet’s clients from onboarding through adoption and scale, ensuring they succeed with Tellet and expand their use over time.

What you’ll do:

• Guide implementation: Own onboarding and technical setup for new clients, ensuring smooth integration into their research workflows.

• Enable adoption: Train agency teams, run workshops, and make sure Tellet becomes embedded in their ways of working.

• Support scale: Build playbooks, case studies, and assets that help clients roll Tellet out globally.

• Deliver impact: Ensure clients see measurable value quickly and consistently.

• Be the client’s voice: Capture needs, challenges, and opportunities, and feed them back into Tellet’s product roadmap.

• Track what matters: Monitor client health, adoption metrics, and long-term success.

What you’ll bring to Tellet’s team:

• 3 - 5 years’ experience in customer success, implementation, or client growth

• Industry experience in SaaS, research, or agency is ideal

• Track record of leading enterprise client onboarding and adoption

• Ability to navigate complex organisations and build trust at senior level

• Proactive, hands-on approach with an innovative start-up mentality

• Experience with global research agencies is a big plus

• Understanding of insights/market research workflows

• Fluent English language skills

What Tellet offers you in return:

• Flexible, hybrid work environment (3 days a week in the office is ideal)

• Daily lunch in an office in central Amsterdam

• 25 days annual leave

• Macbook